Computer repair is available for both BC-owned and personally-owned computers.
For BC-owned warranty and non-warranty computers and printers: 它的 covers the cost of repairs.
万事达卡, 签证, 美国运通, 发现, and debit cards (with 万事达卡 or 签证 logo) are accepted for payment.
硬件维修 can不 accept cash, personal checks, or EagleBucks for payment.
| 制造商 | 状态 | 成本 |
|---|---|---|
| 苹果 | 保修* | 免费 |
| 苹果 | 不在保修期内 | 每次修理+零件73美元 |
| 戴尔 | 保修* | 免费或$50/便利费** |
| 戴尔 | 不在保修期内 | 每次修理+零件73美元 |
| HP | 保修* | 免费 |
| HP | 不在保修期内 | 每次修理+零件73美元 |
| 联想 | 保修* | 免费 |
| 联想 | 不在保修期内 | 每次修理+零件73美元 |
注:
- *对于一些仍在保修期内的零售购买, 硬件维修 has to send the computer to the manufacturer for repair. This may take longer than our usual 48 hour turn-around time. The 硬件维修 technician can provide more details.
- **戴尔 considers many services to be customer replaceable. If you contact 戴尔 directly, they will send you part(s) to make the repair yourself at no charge. Micros charges $50 to make the customer replaceable repair for you.
- For personally-owned computers that are out-of-warranty, 微软收取50美元的电脑诊断费. The fee will be subtracted from the repair charge upon completion of service.
- 所有费用以每次维修为基础. 不收取每小时的费用.
附加服务费率
- 每项数据恢复服务73美元, 恢复出厂设置, 病毒/恶意软件删除, 数据备份/转移, 硬件安装/升级, 和软件安装/升级
Note: The 步入式服务台 (O’Neill 3rd floor) provides many of these services to BC Students at no charge.
- 电子游戏软件教员, 工作人员, and students can bring their personally-owned computers to the 硬件维修中心 during regular business hours. 适用服务费率.
- 硬件维修 does 不 service personally-owned printers. 阅读下面的打印机维修政策.
- 硬件维修服务bc拥有的电脑. If you suspect that your University-owned computer has suffered a 硬件 failure, 联系帮助中心, 2-HELP (617-552-4357) or your 技术顾问 (TC).
A technician will ask for your computer and contact information to enter into the 它的 ticketing system. You will be told at this point if your 硬件 is still under warranty. You will then be given a print out of the service ticket and told an approximate time for how long it may take to repair.
On average, a 硬件 repair takes approximately 1-3 business days.
移动PC
如果你要带笔记本电脑来维修的话, remember both your power cable and the system discs that came with the computer.
桌面
For service of a desktop computer, bring the system discs that came with the computer.
是的, you should always keep a back up copy of all your files, especially before bringing your computer to 硬件维修.
- 学生、教师和工作人员:你们可以 从奥尼尔图书馆借阅笔记本电脑 & 社会工作图书馆.
- Faculty and 工作人员: You can also reach out to your department 技术顾问.
硬件维修 does 不 service personally-owned printers.
硬件维修 will provide on-site service to BC 部门 for specific printer models, 包括惠普和戴尔的联网打印机. 联系 the Help Center at 617-552-HELP (4357) or your 技术顾问 to arrange for a technician to come to your department.
Note: The cost of repair services is covered by 它的. 打印er Maintenance kits and toner must be purchased by the user's local department.
硬件维修不提供喷墨打印机服务. 制造商s’ instructions should be followed regarding cleaning the printer and replacing ink cartridges.
Faculty and 工作人员: Before you sign up for any online cloud service (free or paid), or before you purchase any new software or 硬件, 你的部门, you must complete the 技术获取流程 process prior to acquiring the new technology. Following this process ensures any new acquisition meets the many security, 技术, 支持, 和大学的法律要求. It also ensures that all the correct parties are consulted, 包括其, 采购, 总法律顾问, 风险管理, 和审计长办公室.
Most warranties cover everything that’s 不 accidentally or intentionally damaged. Spills to the keyboard or damage to the display are usually 不 covered by warranty.
- We recommend you buy a keyboard protector to prevent spills from damaging your laptop.
- You are usually covered while using your laptop for study abroad.
- 如果你买一台惠普电脑, you are encouraged to purchase HP's "Total Care with Accidental Damage Protection,” which will cover accidental damage including spills.
- 如果你买了一台戴尔笔记本电脑, you are encouraged to purchase 戴尔’s “CompleteCare,” which will cover accidental damage including spills.
- Some home owners insurance will cover lost, stolen, or damaged computers in their policies. Check with your insurance agent for details (and remember to keep in mind the cost of your deductible vs the cost of your computer).
笔记本电脑电池通常有一年的保修期.
无数据设备
For technology equipment (ex: monitors and printers) that does 不 have data stored on it and has no risk of confidential information being exposed, a member of your department can request pick up and disposal of old equipment by submitting a facilities work order using 集市门户. 这并 不 require the assistance of a 技术顾问.
存储有数据的设备
For the removal of any technology equipment that has data stored on it (ex: computers or hard drives), 出于安全考虑, 请与您的技术顾问联系. Every 电子游戏软件 community member has a responsibility to protect confidential data.